Explore 37D Connect
Call queues & hold messages
Keep callers in a queue with configured greetings, music and messages while agents become available.
What it does for you
Handle busy periods with a more organized caller experience.
How we set it up
Set agent destinations, hold messages and a fallback. Queue behaviour and capacity are confirmed for your configuration.
A practical example
A service desk keeps callers informed while the next team member becomes available.